Insurance is in transformation and looking to technology to enhance every element of our business. But why then is there so much disappointment with our investment in technology. Data analytics, automation, artificial intelligence are all within reach, yet to capitalize on any of this companies must change their mindset. Customer Engagement, Product Innovation or Data First mindsets can offer us new ways to think about how our business can leverage technology to transform itself. But nothing will change if we aren’t willing to shift our mindset first.